Terms & Conditions

E-business and Prices term 
We support the professional, safe and fast online platform for shopping. Our purpose is " Quality First, Price First and Service First ".  The prices posted at the website have been included shipping cost.  It need to adjust the prices, if someone would like to buy customized signs.
Regarding the products, We have no inventory of it
, it need 5-7 business days to ready.

Payment & Delivery
Payment way: We accept " PAYPAL " payment
Delivery way and time :  10-22 days by ChinaPost (Free Shipping)
Optional delivery way:  4-7 business days by EMS/UPS/FedEx/DHL

Backing Optional:
We used Metal frame BackingAcrylic BackingPVC Backing, and Metal Can Backing for neon sign backing, the samples below for reference.
Metal Frame Backing
 

Acrylic Backing


PVC Backing -1 (with Background Image)


PVC Backing -2

Metal Can Backing

The packing we used for neon signs: double cartons with foam , 1 sign/1 carton
                       

We used injection molding ABS frameassembly PVC frame for Normal Led Sign and we used full injection molding ABS body for Led Neon Sign, the sample below for reference
Injection Molding ABS frame - Optional Sizes: 22"x13"x1.6" and 16.5"x8.7"x1.6"


Injection Molding ABS frame - Small size: 16"x7"x1.6"


Injection Molding ABS frame Oval Shape Size: 23"x14"x1.6"


Injection Molding ABS frame - Square shape size: 16"x16"x1.6"



Injection Molding ABS frame - Rectangle shape size: 18"x21"x1.6"

Assembly PVC frame size: 11"x24"x1.2" or customized sizes as demands


Packing sample for Led Sign

Undamage guarantee & Quality Warranty
We support 100% undamage guarantee for all products, we will replace neon tubes for free if the sign is damaged during shipping. Buyer need report the damaga to us within 48 hours after receipt of goods. All our signs passed QC before ship, we support 1 year of warranty limited, if you have any problem with the sign please contact us freely during the warranty time. Anyway exceed the warranty time should be charged at an affortable price.

Return Terms
If the items that you bought are not meet  your purchase purpose(items without any quality problem),please return items to us within 15 days after receipt of items, coming with original package and unused. Buyer will pay all costs for the returning until the items reach us. Then we will process a full refund to customer. noted once a return was issued by buyer, please complete the form " http://eshop.neon-leds.com/index.php?route=account/return/insert " ,We reserved all rights for returning solutions and damage solutions.